Below is a list of Community Services and their availability during the pandemic

IMCRT (Integrated Mobile Crisis Response Team):  
Individuals in crisis can call the Vancouver Island Crisis Line at 1-888-484-3888 and the staff will support and offer crisis intervention options.  
 
Pediatric Mental Health Services VGH: Please call the VGH switchboard at 250-727-4212 and ask for the Crisis Team if you feel your child (under 17) is at the point of needing to come to ER for mental health reasons.  Staff would like to plan ahead, to avoid close physical contact if at all possible.
 
Mental Health Services Jubilee: 
Please call the Jubilee switchboard at and ask for the Crisis Team if you are feeling your child (17 and over) is at the point of needing to come to ER for mental health reasons.  Staff would like to plan ahead, to avoid close physical contact if at all possible.
 
Youth Empowerment Society:
All outreach workers are maintaining contact with youth through video conferencing, text  and phone.  The Alliance Club is open 12 - 6pm, Monday through Thursday.  They are taking new referrals, but no face to face meetings. Detox is still available in a modified capacity.  Kiwanis Youth Shelter is still accepting 24 hour intak
 
Neighbourhood Houses: 
All Neighbourhood Houses are only offering essential services and have limited staff on site.  They ask that you call first, so that safe physical space can be maintained.
Burnside Gorge: 250-388-5251
Saanich: 250-360-1148
Fairfield Gonzales:  250-382-4604
James Bay: 250-388-7844
Quadra:  250-388-7696
Esquimalt:  250-385-2635
Fernwood:  250-381-1552
 
Island Sexual Health: 
M-F from 9 - 4pm: Offering phone/video access to Dr/nurses and sexual health services.  Pleae call ahead for an appointment time at 250-592-3479, or text a sexual health question to 250-812-9374
 
The Foundry:
M - F phones are answered at 10:30am as they work to best serve youth.   There are limited in-person interactions and they are moving towards telehealth and phone communication.  Services still offered include communication with: Doctors, Nurses, Counselling, Peer Support and Outreach.  
 
Child and Youth Mental Health: 
Victoria, Saanich and Aboriginal Child and Youth Mental Health are still accepting referrals and conducting intakes (by phone), and continue to work with current clients and families by phone, email, and soon via Skype Business.  At the moment, all groups are postponed.
 
Discovery:
Discovery Services is still supporting clients but through video, texting and phone.  They are still accepting new referrals.  Families can directly refer or can contact the school counsellor.
 
Ministry of Children and Families:The Ministry of Children and Families continue to provide support to families, although the medium may be by phone or online,  and they  will continue to respond to protection concerns.  Please call Centralized Screening at 1-800-663-9122 if you think a child or youth is being abused.
 
Needs2 Suicide Prevention Education and Support:
NEEDS2 offers support and crisis response for youth through live chat, text, discussion forums, and through Youth talk email counselling.  Chat hours are between 6 pm and midnight.  Call 250-386-6328 or visit youthspace.ca
 
Victoria Native Friendship Centre:
 Essential services will continue including daycare, shelter, and homelessness outreach.  Plans are also being made for food hampers for community members connected to a program who may struggle during our time of reduced service.  If you require food supports, or want to confirm if the service you access available, please contact your VNFC Outreach/Support Worker or reception:  reception@vnfc.ca